MACH3 Recovery Privacy Policy

Information used by the app

• Account information: your name, email, account identifier and authentication information needed to provide your account.
• Health and activity information you provide: injury questionnaire answers, symptoms, pain reports, symptom check-ins, recovery program enrollment and progress, and saved exercise preferences.
• Optional uploads: photos, videos, exercise instructions and notes you choose to save. Use the camera or media picker only when you want to add content.
• Provider connections: invitations, your accepted connections and exercises assigned through those connections.
• AI chat: messages you choose to submit are processed by Base44 and its AI service provider to produce a reply. Do not include names, medical records or other identifying details that are unnecessary for your question.
• Service and transaction information: reminder preferences, delivery records, support requests, subscription status where applicable, and page usage, device/browser information and technical logs used by our hosting and video providers to operate, understand and protect the service.

Why we use it

We use this information to provide your account, save your questionnaire results and progress, show your saved exercises, support connections you approve, answer your requests, and maintain app reliability and security. Email check-in reminders are optional and can be turned off in Profile.

The app provides educational movement and wellness guidance. It does not provide a medical diagnosis or replace care from a qualified healthcare professional.

Services and sharing

Base44 provides app hosting, authentication, database, file storage and integrations. Mux delivers exercise videos; some embedded videos and links use YouTube. AI chat uses Base44’s integration with OpenAI, after your permission in the chat screen. You can withdraw permission for further messages by selecting “Withdraw and clear chat.” Stripe processes website membership payments; MACH3 uses subscription status and transaction identifiers to manage access.

A provider connection shares the name and email shown in its confirmation screen and enables assigned exercises. New personal uploads use private storage with access-controlled, temporary playback links. Older content that was previously published through a public link may remain available to people who already have that link.

We may disclose information when required by law or to protect the security and rights of users and the service. Third-party destinations, including retailer links and external care resources, have their own privacy practices.

Storage, security and retention

Account and app data are retained while needed to provide your account and its saved features. Access controls restrict personal records and uploads. No internet service can guarantee absolute security. Our service providers may process information in countries other than where you live.

Account deletion includes associated personal data and uploaded content. If particular records must be retained for a legal obligation, we will explain the categories and retention period in our response. Provider backups and security records may follow separate retention schedules.

Your choices and account deletion

You can turn off email reminders, revoke provider connections and remove saved exercises in the app. You can request access or correction through our support email.

To delete your account and associated personal data, open Delete your MACH3 account. The same page is available from Profile and without reinstalling the app. Requests are processed within 30 days, with completion confirmed by email. If you cannot sign in, the page provides an email request option. Do not send passwords or medical records with your request.

Children

Parents or guardians with questions about information submitted by a child can contact info@mach3recovery.com to request review, correction or deletion. Age-specific caution notices in the Help Tool do not replace professional evaluation or parental supervision.

Policy updates

We will update this page when our practices change and show the new effective date. Material changes will be communicated where required.